House Rules

By booking your stay at Grosvenor West Apartments, you agree to the following house rules:

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House Rules:

  • No pets
  • No smoking in or on the property
  • No marijuana, cannabis or illegal drugs 
  • No parties or events
  • If you damage something, you agree to replace it
  • Remove shoes when inside your apartment
  • Respect the city noise by-law (quiet hours begin at 11pm)
  • Respect renters in the adjacent unit
  • Clean up after yourself (eg. wash your dishes and put trash in the garbage can)
  • For safety and security purposes, photo ID must be provided in advance electronically

Cancellation Policy:

  • Free cancellation up to 7 days before check-in
  • Cancellations with less than 7 days notice will be issued a full refund minus a cancellation fee equalling 25% of your original total

Other Things You Should Know:

  • Your hosts are your friendly neighbours and live next door.  Do not hesitate to reach out by a call, text, or a friendly knock or if you need anything – we’re here to help
  • Temperature for the entire building is regulated at constant levels – let us know if you require adjustments
  • Our apartments are not baby or toddler-proof so we ask that you keep a close eye on little ones who may be accompanying you. If you need any additional items for children (such as a pack and play), please let us know and we’ll do our best to help
  • Overnight street parking is permitted from May 1st-Oct 31st according to city by-laws.  From November 1st to April 30th, ensure your vehicle is parked in the driveway by 1am to avoid a ticket 
  • Basement access and use is for the hosts only

Your welcome package will have a booklet listing these house-rules if you need to refer to them again during your stay.